Larry Lambdin is the Director of our Account Management Team at CallRevu. He entered Auto Sales as a Junior at Johns Hopkins University in 1986 and went on to sell cars from 1986 through 1994 at the Key Oldsmobile and Leasing / Schaefer & Strohminger Group.
Larry entered Sales Management in 1994 and managed every variable operations department over the course of the next 7 years. His first General Sales Manager opportunity arrived in 2002 where he stayed with Schaefer & Strohminger as a Store Manager and Corporate Management Trainer. Before coming to CallRevu, Larry was managing a Dealership in Harford County, while studying theology through Messiah College in Lancaster.
We asked Larry a few questions to help you get a feel for how he dominates phone call analytics and phone skills training for his accounts.
An Interview with Larry Lambdin
CR: If you were a car, what kind would you be?
LL: A Suburban (yeah..I know) – when you have 4 kids you need to “get where you need to be” and bring the crew with you!
CR: How do you fill your free time?
LL: I am a self-confessed “Football junkie”—I have coached youths ages 9-11 in the past and still enjoy Football at all levels. Fantasy Football is the highlight of my Fall!
CR: What do you enjoy most about working with auto dealers about their phone calls?
LL: I enjoy sharing an outside perspective with them. Having spent nearly my entire adult life in the Showroom Environment… I have a great understanding of the multitude of tasks, activities, requirements, audibles that a Management team can get caught up in. It is easy to lose focus of the behind the scenes activities that take place on the phone. Not just call handling and efficiency—but something as transparent (not to mention costly!) as connectivity issues. If you're managing a showroom it is almost a certainty that this “profit leak” goes undetected—until a customer brings it up.
CR: What three words describe you best.
LL: Capable, Ethical, Humble.
CR: If there were one piece of advice you could give a car dealer about their phone handling process or phone skills, what would it be?
LL: Treat every phone opportunity like you would a Showroom Walk-in Customer – Delight them!
CR: What is the last book you read?
LL: Mere Christianity by C.S. Lewis
CR: What is your favorite drink?
LL: Coffee.. Coffee .. and more Coffee!
CR: If you could be a superhero, what would you like your superpower to be?
CR: Smart thinking! If Hollywood made a movie about your life, whom would you like to see play the lead role as you?
LL: Any Red Head will do.